Domain 2 · Venue Operations

The live nerve center of every night.

Operations playbooks, real-time floor management, sales tracking across every revenue stream, and deep POS integration — so you know exactly what's happening at every table, every bar station, and every register the moment it happens.

Module

Operations Playbook

Role-based duty cards, shift phase timelines, and nightly checklists that every venue builds to match how they actually run. From setup to close, every department knows exactly what to do and when.

Custom playbook builder
Define your own shift phases, operations roles, and duty assignments. Standard night, brunch, special event, private party — build a playbook for every type of night you run.
Role-based duty cards
Each role gets a card with duties mapped to every shift phase. GM, Bar Manager, VIP, Security, Entertainment, Cashiers — or whatever roles your venue needs. Staff see exactly what to do at every moment.
Shift phase timeline
Define your night's phases — Setup, Pre-Open, Open, Peak, Last Call, Close — with times, icons, and critical-moment highlighting. The timeline is the backbone every role's duties hang on.
Key reminders & checklists
Each role gets a checklist of non-negotiable reminders. Staff check them off during their shift. Managers see completion at close-out — nothing gets missed.
Nightly card assignments
Assign staff to roles and sections for each night. Cards track who's where, when they signed out, and which reminders they completed. Digital replacement for paper cards.
Multi-venue templates
Each venue builds their own playbook. Same platform, completely different operations. A mega-club's playbook looks nothing like a lounge's — and it shouldn't have to.
Module

Table Management & Floor Ops →

Sub-second updates via WebSocket. Drag a table, seat a party, track spend progress against minimums — all from one screen that never goes stale.

Interactive floor map
Drag-and-drop table placement with live status indicators. Build your layout once, adjust on the fly. Multi-floor and multi-room configurations supported out of the box.
Real-time table status
Every table shows its current state — available, seated, check requested, bussing — updated in sub-second intervals. No more walkie-talkie confusion about what's open.
Spend-vs-minimum tracking
Live progress bars on every table show spend against the minimum. Managers see which tables are behind before it becomes a conversation at close-out.
Section assignment and rotation
Assign servers and hosts to sections with drag-and-drop. Built-in rotation logic keeps table distribution fair. Capacity tracking across every zone in real time.
Turn-time optimization
Track how long each table has been occupied. Surface slow turns automatically so managers can push pace without guessing which tables have been sitting too long.
Manager controls
Override pricing, authorize comps, reassign sections, and lock tables — all with full audit trails. Every action is logged so nothing gets lost in the noise of a packed Saturday.
Explore Table Management →
Module

Bottle Sales →

Real-time inventory depletion, brand-level analytics, and package management that connects directly to your floor map and commission engine.

Real-time inventory tracking
Bottle-level inventory with live depletion as sales hit the POS. Know exactly what's on the shelf, what's on the floor, and what needs to be reordered — tonight, not Monday.
Brand performance analytics
See which brands move and which collect dust. Trend data over weeks and months so you can negotiate better with distributors and stock what actually sells.
Package creation
Build packages — bottle plus mixers plus sparklers — and price them as a unit. Margin analysis per package so you know the real number, not the one on the menu.
Margin analysis
Per-brand and per-table margin visibility. Spend-vs-minimum tracking on every open table ties directly into the floor map. Promotional pricing support for liquor brand activations.
Explore Bottle Sales →
Module

Cocktail Sales →

Know exactly what every drink costs to make, how fast your stations are moving, and which menu items are pulling their weight.

Recipe management
Build recipes with ingredient-level cost calculations. When prices change, your margins update automatically. No more spreadsheets that were wrong the day they were made.
Pour cost tracking
Track theoretical vs. actual pour costs and get variance alerts when the gap widens. See waste and comp impact in real time, not at the end of the month.
Station-level speed metrics
Monitor drinks per hour at each bar station. Identify bottlenecks before the line backs up. Speed data feeds into staffing decisions so you schedule based on demand, not habit.
Menu performance analytics
Top sellers, slow movers, margin leaders — all surfaced automatically. Seasonal menu management built in, so rotating your cocktail list takes minutes instead of meetings.
Explore Cocktail Sales →
Module

Food Sales →

Menu performance data, food cost analysis, and kitchen integrations that make sure the food program doesn't become an afterthought on busy nights.

Kitchen display integration
Connect to your KDS so the kitchen sees orders the second they're placed. No lost tickets, no shouting, no mystery delays that leave VIP tables waiting.
Menu item performance
Track popularity, velocity, and profitability of every item on the menu. Know which dishes drive real margin and which ones just take up prep time.
Food cost and waste tracking
Monitor food costs against targets and flag waste patterns before they become habits. Data that gives your chef and your accountant the same picture.
Allergen and dietary management
Allergen flags and dietary tags on every menu item — surfaced to servers at the point of order. Prep sheets auto-generated from reservation data so the kitchen is never surprised.
Explore Food Sales →
Security & Compliance

Trust starts at the door.

Age verification, fraud detection, AML screening, and biometric identity checks — built into the platform so compliance isn't a separate workflow, it's automatic.

Identity Verification →
AI-powered document scanning, facial recognition, and liveness detection. Verify government IDs against a global database of 11,000+ document types from 200+ countries. Instant age verification, underage fraud prevention, and full audit trails for every check.
AML & Sanctions Screening
Screen guests and VIP clients against global watchlists — PEP, sanctions, and adverse media databases. Automated risk scoring so high-spend tables and private event bookings are cleared before the first bottle hits the table.
Compliance audit trails
Every identity check, age verification, and screening result is logged with timestamps, confidence scores, and decision outcomes. Exportable reports ready for regulators, legal, and insurance reviews.
Hosted verification flows
Send guests a secure link or QR code to verify their identity before they arrive. Pre-verify VIP reservations, private event attendees, and promoter guest lists — so the door moves faster and the risk is handled before the night begins.
Explore Identity Verification →
Module

Your POS talks. phosphorOS listens.

Bi-directional sync with Toast, Square, Lightspeed, and more. Every transaction flows into your analytics, commissions, and reconciliation tools automatically.

Bi-directional POS sync
Connect to major POS systems with real-time data flowing both ways. Menu updates, price changes, and item availability stay in sync without manual intervention.
Real-time transaction feed
Every transaction hits the phosphorOS analytics layer the moment it clears the register. Revenue attribution to tables, servers, and time slots happens automatically.
Tip capture
Tips flow directly from the POS into the tip pooling module. No manual entry, no transcription errors, no Friday-morning arguments about who got what.
End-of-night reconciliation
Automated reconciliation tools match POS totals to phosphorOS records. Flag discrepancies instantly so close-out takes minutes, not the first two hours of someone's Monday.
See it live

See the full platform in action.

Venue Operations is one of five domains in phosphorOS. Request a demo to see how the floor map, sales tracking, and POS integration work together in real time.

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