Domain 1 · Guest Experience

Every touchpoint from first click to front door.

Five modules that own the entire guest journey — reservations, tickets, guest list, your venue's website, and lost & found recovery. Every interaction feeds a single guest profile, so your team knows who's walking in before they reach the rope.

Module

VIP Reservations →

Interactive floor maps, dynamic pricing, deposit collection, automated confirmations, host attribution, and guest profile creation. A guest completes a reservation in under 60 seconds on mobile.

Real-time floor map
Guests see live table availability on an interactive floor map. No more back-and-forth texts with a host — they pick their table, confirm their minimum, and lock it down instantly.
Dynamic minimum-spend pricing
Table minimums adjust automatically based on demand, day of week, event tier, and historical performance. High-demand nights command premium pricing without manual intervention.
Stripe deposit collection
Secure deposit capture at the moment of booking. Configurable deposit amounts per table tier, automatic refund policies, and full PCI compliance handled out of the box.
Automated confirmations
SMS and email confirmations fire immediately with calendar invites attached. Reminder sequences run automatically at 24 hours and 2 hours before the reservation.
VIP host attribution
Every reservation is tied to the host who sourced it. Commission calculations start at the moment of booking and flow directly into the Revenue & Finance domain.
Guest profile auto-creation
First-time guests get a profile the instant they book. Visit history, spend history, preferences, and tags build over time — no manual data entry required.
Waitlist management
When the floor is full, guests join a live waitlist with estimated availability. Automated notifications fire the moment a table opens up.
Group booking support
Multi-table reservations for large parties with split deposits, combined minimums, and adjacent table assignment on the floor map.
Embeddable widget
Drop the reservation flow directly into your venue's website or any landing page with a single embed code. Fully branded, fully functional.
Explore VIP Reservations →
Module

Online Ticketing →

Multi-tier tickets, dynamic pricing, QR code delivery, Apple and Google Wallet support, promo code engine, and real-time sales dashboards. QR scan at the door takes under 2 seconds.

Unlimited ticket tiers
General admission, VIP, early bird, late night, industry — create as many tiers as the night demands. Each tier gets its own inventory, pricing rules, and availability windows.
Dynamic pricing engine
Prices shift based on time-to-event, remaining inventory, and real-time demand signals. Sell more tickets at higher prices without lifting a finger.
White-label checkout
Mobile-optimized, fully branded purchase flow that lives on your domain. No third-party logos, no redirects, no friction. Your brand from browse to buy.
QR delivery and mobile wallet
Tickets arrive via email and SMS as scannable QR codes with one-tap save to Apple Wallet and Google Wallet. No app download required.
Door scanning
Sub-two-second scan with offline capability and automatic duplicate detection. Works on any phone camera — no dedicated hardware needed. Syncs the moment connectivity returns.
Promo code engine
Per-influencer and per-promoter tracking codes with usage limits, expiration dates, and full-funnel attribution. See exactly which codes drive revenue, not just clicks.
Combo packages
Bundle table reservations with ticket purchases in a single checkout. Guests get the table and the entry in one transaction.
Sales velocity dashboard
Real-time sales data with velocity curves, revenue projections, tier performance, and channel attribution — updated every second.
Explore Online Ticketing →
Module

Guest List →

Promoter portals, real-time check-in, fuzzy name search, capacity tracking, deny list matching, and multi-door sync. Door check-in takes under 3 seconds.

Promoter submission portals
Each promoter gets a branded portal with their own link to submit names. No more group texts, no more screenshots, no more "I already sent it." Everything is timestamped and tracked.
Fuzzy name search with ID scan
Door staff find guests in under three seconds with intelligent fuzzy matching that handles misspellings, nicknames, and plus-ones. Optional ID scan for instant verification.
Live capacity tracking
Real-time headcount across every entry point, synced via WebSocket. Fire marshal capacity, VIP area limits, and section counts update on every scan.
Deny list alerts
Flagged names trigger instant alerts at the door before check-in completes. Shared across all venue locations with configurable severity levels and management escalation.
Guest tagging
Tag guests as VIP, industry, media, comp, or any custom category. Tags carry across events and feed into the unified guest profile for long-term relationship tracking.
Arrival notifications
Promoters get a push notification the moment their guest checks in at the door. Real-time confirmation that their people showed up — no follow-up texts needed.
Bulk upload
Import entire lists from CSV or Excel in seconds. Intelligent deduplication catches duplicates across promoters and previous events automatically.
Cutoff management
Set submission deadlines per event with automatic portal lockout. Late additions require management override with a full audit trail.
Multi-door sync
Every door station shares the same real-time data. A guest checked in at the main entrance is instantly marked across all entry points — no walkthrough duplicates.
Explore Guest List →
Module

Lost & Found →

Structured item intake, guest claim matching, and recovery tracking that replaces the cardboard box behind the bar. Every item is logged, photographed, and time-stamped. Guests file claims online. Staff match claims to inventory in seconds.

Digital item intake
Staff log found items with a photo, description, location, and timestamp directly from their phone. No handwritten tags, no unlabeled bags. Every item enters the system the moment it's found.
Online guest claims
Guests file a claim from their phone describing what they lost. The system matches claims against logged inventory using description, date, and location. No phone tag, no "call back Monday."
Recovery tracking
Every item moves through a clear status workflow — Found, Claimed, Verified, Picked Up, or Expired. Staff and guests both see real-time status. Average recovery time is tracked per venue.
Expiration and disposition
Configurable hold periods per item category. When an item expires unclaimed, the system flags it for donation, disposal, or transfer. Full audit trail on every disposition decision.
Photo documentation
Every item gets a timestamped photo at intake. Guests see photos when reviewing potential matches, eliminating back-and-forth descriptions over the phone.
Guest identity verification
Before releasing high-value items, staff verify the claimant's identity with ID scan or security questions. The verification is logged for liability protection.
Explore Lost & Found →
Get Started

The guest experience starts before they arrive.

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